Prestige SERVICE for Small Luxury Hotels, Bed & Breakfasts, and Luxury Home Hosting | Master Course
ENGLISH EDITION | COMING IN JANUARY 2023
This course in Prestige Service is focused on delivering an Awesome Experience in Service to guests and customers of a Small Luxury Hotel, Bed & Breakfast, and also for home sharing / hosting. It focuses on building a solid, loyal, and frequent clientele, by yourself or through a team of people working in your business, to deliver an awesome experience using Prestige Service, Pinnacle Craftsmanship, and a Luxury Context.
We use a train the trainer approach to skill building. It is designed to give you, the Prestige Service Leader & Host / Hostess, the practical tools, and knowledge, to train, supervise, correct, and control your service team in order to give to your clientele, an Awesome Experience in Service. All of the necessary fine details are included in this course, in many of the most common service fields and areas of a business.
It is designed to teach you how to lead, direct, and manage your team of employees to successfully make your individual customers feel Welcome, Special, Valued, Important, and Professionally Served, in all of their needs, wants, and desires!
It is ideal for business owners, managers, and team leaders.
Included in this course are the different possible stages and points of contact with guests and customers: Live Personal Service, Telephone Service, Service through the Internet and Digital Communications, Transportation and Delivery Service, etc...
The tools, techniques, and skills learned in this comprehensive course are ideal for, and can be applied in many different hospitality businesses, including small luxury & boutique hotels, bed & breakfast, Airbnb & home hosting, and also includes the food & drink area and restaurant service. It is for those who are committed to excellence in service, and in delivering an Awesome Clientele Experience!
Starts January 18th, 2023!
$657.00 USD